Home Internet Tech Support Specialist

Centurylink; Des Moines (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading telecommunications company is seeking a Technical Support Representative to assist residential customers with high-speed internet services. The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Responsibilities include diagnosing service issues, guiding customers through solutions, and providing excellent customer support. Flexible hours are required, including evenings and weekends.

Qualifications

• Requires effective communication skills over the phone.
• Must be a self-motivated problem solver in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays is essential.

Responsibilities

• Identify and address service-related needs of customers.
• Diagnose and resolve network and modem issues.
• Provide status updates and ensure service restoration.

Skills

Customer contact

Interpersonal communication skills

Problem solving

Ability to multi-task

Tools

Microsoft Windows

Common internet software

Job description

A leading telecommunications company is seeking a Technical Support Representative to assist residential customers with high-speed internet services. The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Responsibilities include diagnosing service issues, guiding customers through solutions, and providing excellent customer support. Flexible hours are required, including evenings and weekends.