Tech Support Specialist - End-User Solutions & Training

Aegis Therapies; Fort Smith (AR); On-site; USD 42,000 - 56,000; Full time

Job summary

Aegis Therapies in Fort Smith, AR seeks a Technical Support Specialist to assist end users with company software, networks and computer applications. You will receive problems via phone and electronic channels, prioritize and coordinate resolutions, and help maintain strong customer relationships.

This full-time role requires a High School Diploma and at least two years using PC and Microsoft software; IT help desk experience is preferred.

Qualifications

• High School Diploma or equivalent.
• Minimum two (2) years experience using PC & Microsoft Software.
• IT phone support or help desk experience, preferred
• Must be capable of maintaining regular attendance

Responsibilities

• Receive problems from end users via telephone and other electronic communication
• Responsible for prioritizing, coordination & communication resolution of problems with end users
• Establish and maintain good customer relationships
• Analyze & research complex problems
• Interface with engineers and vendors to resolve common problems
• Document concerns and problems
• Analyze trends
• Implementation of new products
• Provide team support and development of support level personnel

Skills

Customer service

Problem analysis

Written communication

Training ability

Confidentiality

Professional relationships

Education

High School Diploma or equivalent

Tools

Microsoft Software

Job description

Aegis Therapies in Fort Smith, AR seeks a Technical Support Specialist to assist end users with company software, networks and computer applications. You will receive problems via phone and electronic channels, prioritize and coordinate resolutions, and help maintain strong customer relationships.

This full-time role requires a High School Diploma and at least two years using PC and Microsoft software; IT help desk experience is preferred.