Utility Software Tech Support Specialist

Continental Utility Solutions, Inc.; Arkansas; On-site; USD 40,000 - 60,000; Full time

Job summary

A utility management software leader is seeking a Technical Support Representative in Arkansas. The successful candidate will provide support for software applications and technical services, ensuring optimal client interactions. Required qualifications include a bachelor's degree, technical knowledge of hardware and software, and strong communication skills. This role demands a fast-paced work environment with a commitment to customer satisfaction.

Qualifications

• Demonstrated experience in hardware, software and networks.
• Strong technical understanding of utility billing applications.
• Experience in customer service and technical support.

Responsibilities

• Provide technical support for Utility Billing applications.
• Interact with clients to ensure optimal application performance.
• Develop technical expertise to deliver quality support.
• Participate in new product development and testing.

Skills

Technical knowledge of hardware, software and networks

Strong understanding of Microsoft Products and Operating Systems

Effective communication skills

Strong understanding of software applications

Critical thinking and problem solving

Excellent people and communication skills

Ability to work in a fast paced team environment

Solid organizational skills

Ability to resolve issues quickly

Education

Bachelor's degree or higher technical certification

Job description

A utility management software leader is seeking a Technical Support Representative in Arkansas. The successful candidate will provide support for software applications and technical services, ensuring optimal client interactions. Required qualifications include a bachelor's degree, technical knowledge of hardware and software, and strong communication skills. This role demands a fast-paced work environment with a commitment to customer satisfaction.