IT Support Technician

Arning Companies; Clarksville (AR); Sur place; USD 42 000 - 55 000; Plein temps

Résumé du poste

Arning Companies is seeking a proactive IT Support Technician to provide first-line technical support on-site for day-to-day desktop, mobile, network, and application needs in Clarksville, AR. You will manage user accounts, devices, and tickets while balancing immediate issue resolution with escalation when appropriate.

The role requires strong customer service, Windows/365 proficiency, basic networking, and willingness to travel to Cassville, MO for site support.

Qualifications

• Experience with Windows and Microsoft 365 in a business environment.
• Basic networking knowledge including Wi-Fi troubleshooting.
• Hands-on experience setting up and troubleshooting hardware/devices.
• Strong customer-service orientation and clear communication.
• Judgment on when to resolve vs. escalate issues.
• Able to work on-site in Clarksville, AR and travel to Cassville, MO as needed.
• Valid driver's license and willingness to travel.
• High school diploma or equivalent; certifications welcomed.

Responsabilités

• Triage, troubleshoot, resolve, and document daily help desk requests.
• Set up, configure, maintain, repair, and replace computers and mobile devices.
• Process onboarding/offboarding; manage devices and accounts.
• Support Microsoft 365 apps, VoIP phones, printers, scanners, and peripherals.
• Respond to endpoint and security monitoring alerts per procedures.
• Assist with OS, software, firmware, and security updates and patching.
• Troubleshoot wired/wireless connectivity and escalate network issues.
• Maintain accurate IT asset and knowledge-base records.
• Communicate status to end users and travel to Cassville site as needed.
• All other duties as assigned.

Connaissances

Windows

Microsoft 365

Networking basics

Hardware troubleshooting

Customer service

Verbal & written communication

On-site work

Travel willingness

Active Directory

NinjaOne

Ticketing systems

Formation

High school diploma or equivalent

CompTIA A+/Network+ or Microsoft certification

Outils

NinjaOne

Active Directory

Microsoft Entra ID

Description du poste

Arning Companies is seeking a proactive, customer-focused IT Support Technician to provide essential first-line technical support for our team. Serving as the face of IT on-site, you will troubleshoot day-to-day desktop, mobile, network, and application needs while managing user accounts and equipment lifecycles. If you are a dependable problem-solver who excels in a dynamic environment and knows how to balance direct issue resolution with smart escalation, this role offers an outstanding opportunity to support vital regional operations.

Roles and Responsibilities

• Triage, troubleshoot, resolve, and document day-to-day help desk requests involving hardware, software, accounts, and connectivity.
• Set up, configure, maintain, repair, and replace computers, mobile devices, and related equipment.
• Process user onboarding and offboarding, including device preparation, account access, and equipment recovery.
• Support Microsoft 365 applications, VoIP phones, printers, scanners, and production-floor peripherals.
• Provide first response to endpoint and security monitoring alerts and elevate according to established procedures.
• Assist with operating system, software, firmware, and security updates and patching.
• Perform basic wired and wireless connectivity troubleshooting and help identify when network issues require escalation.
• Maintain accurate ticket, troubleshooting, knowledge-base, and IT asset records.
• Communicate clearly with end users, provide timely status updates, and travel to the Cassville site as needed.
• All other duties assigned.

Qualifications, Education, Requirements, Preferred Skills

• Working knowledge of Windows and Microsoft 365 in a business environment.
• Basic networking awareness, including connectivity and Wi-Fi troubleshooting.
• Hands-on experience troubleshooting hardware and setting up devices.
• Strong customer-service orientation and clear verbal and written communication.
• Sound judgment in determining when to resolve an issue and when to elevate it.
• Reliable, self-directed, and able to work on-site in Clarksville, AR.
• Valid driver's license and willingness to travel to the Cassville, MO site as needed.
• High school diploma or equivalent.
• CompTIA A+, Network+, Microsoft certification, or a relevant degree.
• Experience in a manufacturing or industrial environment.
• Familiarity with RMM or endpoint management tools such as NinjaOne.
• Experience using ticketing systems.
• Familiarity with Active Directory and Microsoft Entra ID.