Technical Support Specialist

aegistherapies; Fort Smith (AR); On-site; USD 40,000 - 55,000; Full time

Job summary

Aegis Therapies is seeking a Technical Support Specialist to assist end users with company software, networks, and applications. This full-time on-site role is based in Fort Smith, AR and requires effective problem-solving and strong customer service skills.

You will receive and triage inquiries, coordinate resolutions with engineers, and contribute to knowledge base improvements while maintaining professional relationships with users and teams.

Qualifications

• High School Diploma or equivalent.
• 2+ years experience using PC & Microsoft Software.
• IT phone support or help desk experience, preferred.
• Must be capable of maintaining regular attendance.

Responsibilities

• Receive problems from end users via telephone and other electronic communication.
• Prioritize, coordinate & communication resolution of problems with end users.
• Establish and maintain good customer relationships.
• Analyze & research complex problems.
• Interface with engineers and vendors to resolve common problems.
• Document concerns and problems.
• Analyze trends.
• Implementation of new products.
• Provide team support and development of support level personnel.

Skills

Communication

Problem solving

Customer relations

Training

Confidentiality

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

At Aegis Therapies, you’ll be part of a team that truly makes a difference in the lives of others. Here, your contributions are as meaningful to us as to those we serve. You don’t have to be a caregiver to want to help improve lives. No matter your skills, you can help fulfill Aegis’ mission to inspire change, impact lives and innovate to drive success.

By joining our corporate team, you’ll work with others who share your passion, and you’ll receive support from a team that appreciates your unique contributions. We offer a comprehensive benefits package, paid time off and the chance to grow your career at a company that values each individual.

• Position: Technical Support Specialist
• Hours: Full Time
• Location: Fort Smith, AR

GENERAL PURPOSE

Works under the direction of supervisor to assist end users in use of company software, networks & computer applications

ESSENTIAL JOB DUTIES

• Receive problems from end users via telephone and other electronic communication
• Responsible for prioritizing, coordination & communication resolution of problems with end users
• Establish and maintain good customer relationships
• Analyze & research complex problems
• Interface with engineers and vendors to resolve common problems
• Document concerns and problems
• Analyze trends
• Implementation of new products
• Provide team support and development of support level personnel

QUALIFICATIONS

• High School Diploma or equivalent
• Minimum two (2) years experience using PC & Microsoft Software
• IT phone support or help desk experience, preferred
• Must be capable of maintaining regular attendance

KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS

• Excellent oral & written communication skills
• Ability to analyze problems effectively
• Ability to relate professionally & positively to customers
• Ability to teach and train
• Must be able to maintain confidentiality regarding patient, employee and company proprietary information
• Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels

EEO Statement: Aegis Therapies and its Family of Companies is committed to a diverse workforce and is an Equal Opportunity Employer. For detailed information on your rights, Click Here OR https://aegistherapies.com/equal-opportunity-employer-provider-of-healthcare-services/.