Remote Night Support Specialist – Cloud, AI & Infra
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Job summary
Gcore is seeking a Customer Support Specialist for night shift, fully remote from Poland. You will be the first point of contact for customers and internal users, handling requests in English via chat, email, and occasionally phone.
You’ll diagnose issues, provide product consultations for Cloud, CDN, Hosting, AI, and forward complex problems to higher levels when needed. Join a global team delivering infrastructure and software solutions that power AI and the digital economy, with opportunities
Qualifications
- Provide first-line support to customers and internal users.
- Communicate in English via chat, email, and phone (rarely).
- Diagnose issues and escalate complex problems when needed.
Responsibilities
- First-line support via chat, email, and phone.
- Provide consultations about Cloud, CDN, Hosting, AI and more.
- Resolve technical issues by diagnostics and forward to higher levels when needed.
Skills
Job description
Gcore is seeking a Customer Support Specialist for night shift, fully remote from Poland. You will be the first point of contact for customers and internal users, handling requests in English via chat, email, and occasionally phone.
You’ll diagnose issues, provide product consultations for Cloud, CDN, Hosting, AI, and forward complex problems to higher levels when needed. Join a global team delivering infrastructure and software solutions that power AI and the digital economy, with opportunities
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