Customer Support Specialist (Night Shift/Georgia)

Gcore; New York (NY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours

Remote/hybrid/onsite options

Work from anywhere up to 45 days/year

Private medical insurance

5 vacation days

Paid sick leave

Life events allowance

Language classes

Modern office space

Team activities

Job summary

Gcore is seeking a capable Technical Support specialist to handle first-line inquiries from customers and internal users in English. You will diagnose issues, provide product consultations (Cloud, CDN, Hosting, AI), and collect incident details for escalation when needed.

The role offers remote, hybrid, or office work options, with a shift pattern involving night coverage. Candidates should have at least 1 year in technical support and solid networking knowledge.

Qualifications

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).
• Good understanding of hardware and software diagnostics (reading logs).
• English level B2 or higher.
• Excellent customer advocacy and soft skills.
• Strong problem-solving abilities.
• Quick learner, organized, and a team player.
• Able to explain complex concepts clearly and simply.

Responsibilities

• Handle customers and internal users requests via chat, email, and phone (rarely) in English.
• Provide consultations about our products and services (Cloud, CDN, Hosting, AI).
• Resolve technical issues by providing diagnostics and collecting incident details; escalate when needed.

Skills

Technical Support

Networking knowledge

Diagnostics

English (B2)

Soft skills

Problem solving

Quick learner

Organized

Team player

Communication

Customer advocacy

Attention to detail

Tools

Linux

APIs

Cloud

CDN

Hosting

Job description

Company Description

The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world.We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs,your work here can reach users and businesses across the globe.You’ll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix,and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.

Job Description

Your Responsibilities:First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more;Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

Qualifications

We Expect you to Have:1+ year of Technical Support experienceGood networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)Good understanding of hardware and software diagnostics (reading logs, etc.)English level B2 or higherExcellent customer advocacy and soft skillsStrong problem-solving abilitiesQuick learner, organized, and a team playerResponsible, polite, and optimistic with strong communication skillsAble to explain complex concepts clearly and simplySkilled at prioritizing tasksNice to have:Experience with Cloud, CDN or HostingExperience with Linux and API

About the schedule

You will work two consecutive night shifts , followed by two days off.The shift runs from 21:00 till 09:00, totalling 12 hours of work time, including a 1-hour break.

Additional Information

• Competitive salary
• Flexible working hours
• Remote, hybrid, or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family
• 5 additional vacation days
• Additional fully paid sick leave days
• Allowance for significant life events and birthdaysLanguage classesModern office space with free snacks, drink and entertainment options
• Team sports activities
• **Please be aware that this benefit may vary depending on your country.

About the Company

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries. Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others. To find out more about Gcore, please check out our product website, LinkedIn page, and Instagram account. Let’s transform the Internet together!

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.