Tech Support & Retail Customer Care Agent

Best Buy; Lakeland (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Lakeland, FL is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support and solutions for computers and devices. You’ll receive training and resources to assess needs and perform basic services.

You’ll help customers set up new devices, explain repair or replacement options, and provide accurate time estimates. Maintain knowledge through ongoing training and collaborate with fellow agents to handle more complex repairs.

Qualifications

• 3 months of experience working in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Communication

Job description

Best Buy in Lakeland, FL is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support and solutions for computers and devices. You’ll receive training and resources to assess needs and perform basic services.

You’ll help customers set up new devices, explain repair or replacement options, and provide accurate time estimates. Maintain knowledge through ongoing training and collaborate with fellow agents to handle more complex repairs.