In-Store Tech Support Specialist

Best Buy; Ocala (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental-w

Job summary

Best Buy's Geek Squad Agent position in Ocala, FL, is the first point of contact for technology support and solutions for computers and devices. You will be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

You will assist customers in setting up new devices, provide time estimates, manage service queues and communicate clearly with teammates while maintaining up-to-date knowledge through certified training courses.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Tech-savvy

Job description

Best Buy's Geek Squad Agent position in Ocala, FL, is the first point of contact for technology support and solutions for computers and devices. You will be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

You will assist customers in setting up new devices, provide time estimates, manage service queues and communicate clearly with teammates while maintaining up-to-date knowledge through certified training courses.