IT Associate

Smarty, LLC.; Orem (UT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Long-term disability insurance

401(k) with company matching

Paid time off

Job summary

Smarty, LLC. seeks an IT Associate to keep equipment and systems running smoothly onsite in Orem, UT. The role requires troubleshooting, equipment provisioning, license management, and asset tracking to support a fast-growing SaaS company.

The ideal candidate has a IT-related degree, strong communication, and a willingness to learn. This is an onsite position with competitive benefits and professional development opportunities.

Qualifications

• For candidates with a Bachelor's in IT or related fields or equivalent practical experience.
• Experience delivering technical customer service is preferred.
• Strong communication and meticulous problem-solving abilities.

Responsibilities

• Provide troubleshooting, problem solving, and training to Smarty team members.
• Research, procure, configure, and support employee equipment and peripherals.
• Procure and allocate software licenses and subscriptions.
• Track, manage, and disperse company assets.
• Configure and update network equipment and the Smarty phone system.
• Ensure assets are safe, secure, and audited regularly.
• Develop protocols and assist with policies for evolving business needs.
• Manage facilities to maintain performance standards (HVAC, elevators, furniture).
• Complete special projects including remodels and workstation optimization.
• Coordinate IT work face-to-face with team members to align with goals.

Skills

Technical customer service

Communication skills

Problem solving

Linux shell scripting

Education

Bachelor's degree in IT or related field

Tools

Linux

Job description

Smarty is a self-funded, profitable, and growing SaaS company recognized by the Salt Lake Tribune as one of Utah's Top Workplaces four years running. Our products touch millions of addresses every day, and there is meaningful work ahead in how we continue to surface that value to customers. We are building a team that wants to take on that challenge and grow with us at the same time.

We have an immediate opportunity for a full-time IT Associate to join our team. This role will deliver exceptional standards of service, ensuring that all of our equipment and systems are functioning at peak performance and secured against any malicious intent. This requires complex problem-solving partnered with persistent learning and teaching. If you're excited by the dynamic challenges of configuring equipment, managing facilities, and keeping Smarty running smoothly, we want to hear from you.

This is an onsite, non-remote opening in Orem, UT.

What you'll do

• Provide Smarty team members with general troubleshooting services, problem solving, and training
• Research, procure, manage, configure, and support employee equipment, including laptops, phones, monitors, peripherals, printers, desks, chairs, etc.
• Procure and allocate software licenses and subscriptions
• Track, manage, and disperse company assets
• Configure and update network equipment, including routers, switches, cables, wireless access points, and firmware
• Configure and manage the Smarty phone system
• Ensure that Smarty assets are safe and secure, performing regular audits while installing and managing physical devices
• Develop protocols and assist with creating policies and procedures to meet the needs of an evolving business landscape
• Manage Smarty facilities to maintain performance standards, including HVAC, elevator, furniture, installations, etc.
• Complete special projects, from remodels and rebuilds to workstation optimization
• Engage primarily in face-to-face and in-person coordination of work with other team members to align IT-specific activities with organizational objectives

What You Bring

• Bachelor's degree in IT or a related field, or equivalent practical experience
• Experience delivering technical customer service preferred
• Willingness to learn and help others
• Strong communication skills necessary to work with all levels of Smarty
• Detail-oriented and meticulous in problem solving
• Experience working with Linux Shell scripting
• Aware of System and Organization Controls Reporting (SOC2)

What We’ll Do for You

• Compensation range for this position is $45,000 - $60,000; compensation grows with experience and role level
• 100% paid health, dental, and basic life insurance premiums (including family coverage)
• Long-term disability insurance
• Generous PTO that increases with tenure
• 401(k) with company matching
• Ongoing training and professional development
• Adjustable standing desk and modern tools
• Drinks, snacks, team lunches, and activities
• In-office chiropractic services
• Company retreats and trips to genuinely fun places

To apply

Sounds too good to be true? Apply and find out for yourself.

• For more information about the company, please visit us at www.smarty.com.

We are an Equal Opportunity Employer and we require all candidates (that receive and accept employment offers) to complete a background check.

About Smarty

Since its founding in 2011, Smarty has become a recognized industry leader in address data intelligence (exciting, we know). We provide enterprise-grade SaaS solutions worldwide for address validation, geocoding, and data enrichment.

Our culture is all about creating, building, helping, and collaborating with energy and excitement. We want to enjoy our time together by being outward toward others, making appropriate efforts to master our respective crafts, and doing lots of fun things together.