Frontline Desktop Support Engineer — IT Helpdesk & User Tech

The Wonderful Company LLC; Napa (CA); On-site; USD 45,460 - 50,971; Full time

Benefits offered by this job

Medical coverage

Vision and dental plans

401k with match eligibility

Wellness programs

Mentorship programs

Job summary

A leading consumer goods company in Napa, CA, is seeking a Desktop Support Engineer. This role serves as the primary contact for technical assistance, troubleshooting both hardware and software issues. The ideal candidate will possess 2 to 5 years of experience in IT, with strong interpersonal and organizational skills. Responsibilities include managing hardware repairs, assisting with user account setups, and providing customer service support. The position offers a pay range of $33.00 - $37.00 per hour and aims to foster a healthy work environment.

Qualifications

• 2 to 5 years of experience in a related field.
• A+ Certification preferred.
• Experience with Oracle system a plus.

Responsibilities

• Primary point of contact for helpdesk calls.
• Install and troubleshoot software and hardware.
• Assist with network administration including user setup.

Skills

Interpersonal skills

Customer service skills

Organizational skills

Communication skills

Ability to work independently

Education

A.A. degree or Technical Trade School degree

Tools

Microsoft Products (Word, Excel, Access, Outlook, PowerPoint)

Job description

A leading consumer goods company in Napa, CA, is seeking a Desktop Support Engineer. This role serves as the primary contact for technical assistance, troubleshooting both hardware and software issues. The ideal candidate will possess 2 to 5 years of experience in IT, with strong interpersonal and organizational skills. Responsibilities include managing hardware repairs, assisting with user account setups, and providing customer service support. The position offers a pay range of $33.00 - $37.00 per hour and aims to foster a healthy work environment.