Tech Support Engineer I: Root-Cause & Knowledge Builder

Ll Oefentherapie

United States

On-site

USD 44,000 - 94,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Job summary

Oracle is seeking a Technical Support professional in the United States to serve as a point of contact for customers and to provide initial technical support, troubleshooting, and documentation of issues related to Oracle products. The role includes collaboration with senior teams and learning to leverage automation and AI-assisted tooling to identify root causes and drive improvement.

Responsibilities cover customer communication, issue resolution, knowledge base contribution, and ongoing

Qualifications

Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only

Responsibilities

Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.
Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).
Leverages basic understanding of problem resolution to research, re-create, and test technical issues for assigned product areas.
Follows up with customer on service requests to communicate resolution and ensure all issues are resolved, escalating complex issues as needed.