Senior Technical Support Engineer — AI-Driven Problem Solver

Oracle; Orlando (FL); On-site; USD 79,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Job summary

Oracle is seeking an experienced Technical Support professional in the United States to act as a point of contact for customers, field inquiries via phone or electronic channels, and provide troubleshooting for moderately complex product issues. The role includes preparing trainings for new product releases and collaborating with internal teams on improvements.

The candidate will maintain documentation, create knowledge base articles, and contribute to enhanced support processes and customer

Responsibilities

• Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.
• Provides technical support by troubleshooting and resolving moderately complex issues related to assigned product(s).
• Prepares and conducts training for new product releases and/or functionality updates to existing products.

Job description

Oracle is seeking an experienced Technical Support professional in the United States to act as a point of contact for customers, field inquiries via phone or electronic channels, and provide troubleshooting for moderately complex product issues. The role includes preparing trainings for new product releases and collaborating with internal teams on improvements.

The candidate will maintain documentation, create knowledge base articles, and contribute to enhanced support processes and customer