Client-Facing Oracle Support Engineer

Oracle

United States

On-site

USD 44,000 - 94,000

Full time

6 hours ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

AD&D

FSAs

Commuter benefits

401(k) plan

Paid time off

Paid holidays

Sick leave

Parental leave

Adoption assistance

ESPP

Financial planning

Voluntary benefits

Volunteer programs

Job summary

Oracle seeks a customer-focused technical support specialist to serve as a primary contact for customers via phone, email, or in-person interactions. You will troubleshoot and resolve simple issues for Oracle products and collaborate with senior colleagues on more complex problems.

You will document resolutions, contribute to knowledge resources, and help improve support workflows and best practices. A proactive learner with strong communication and teamwork skills will thrive in this role.

Qualifications

Experience providing technical support to customers.
Ability to troubleshoot and resolve basic issues with Oracle products.
Proactive in documenting resolutions and creating knowledge resources.
Strong communication and collaboration with internal teams.

Responsibilities

Serve as a point of contact for customers via phone, email, or in-person.
Provide technical support by troubleshooting and resolving simple issues for Oracle products.
Follow up on service requests and escalate complex issues as needed.
Document resolutions and contribute to Knowledge Base articles and guides.