Senior Technical Support Engineer — AI-Driven Debugger

Oracle; Kansas City (MO); On-site; USD 52,000 - 132,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Oracle Kansas City is seeking a Technical Support professional to serve as the main contact for customers, troubleshoot moderately complex issues, and deliver training on new product releases. You will document issues, create Knowledge Base articles, and collaborate with internal teams to improve processes.

Responsibilities include providing expert support, contributing to knowledge resources, and driving customer success through cross-functional teamwork and continuous improvement.

Qualifications

• Handle inquiries from customers and provide troubleshooting for moderately complex Oracle product issues.
• Prepare and conduct training for new releases or functionality updates.
• Collaborate with internal teams to report issues and contribute to resolutions and improvements.

Responsibilities

• Serves as a point of contact for customers and facilitates inquiries via phone, electronic, or in-person channels.
• Troubleshoots and resolves moderately complex product issues.
• Prepares training for new releases and updates; guides users.

Skills

Customer support

Technical troubleshooting

Training delivery

Cross-functional collaboration

Knowledge sharing

Process improvement

Tools

CRM software

Knowledge Base

Automation tooling

Job description

Oracle Kansas City is seeking a Technical Support professional to serve as the main contact for customers, troubleshoot moderately complex issues, and deliver training on new product releases. You will document issues, create Knowledge Base articles, and collaborate with internal teams to improve processes.

Responsibilities include providing expert support, contributing to knowledge resources, and driving customer success through cross-functional teamwork and continuous improvement.