Support Engineer II — Tech Troubleshooter & Customer Advocate

Ll Oefentherapie; Augusta (ME); On-site; USD 42,000 - 118,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Ll Oefentherapie is seeking an experienced technical support professional in the United States (Maine, Augusta) to serve customers, troubleshoot Oracle product issues, and collaborate with internal teams. You will contribute to knowledge base creation and drive process improvements as part of a growing support organization.

The role emphasizes strong English communication, problem solving, and the ability to leverage automation and cross-functional training.

Qualifications

• Reads, writes, and speaks English.
• Provides technical support by troubleshooting and resolving known issues.
• Maintains documentation and helps create knowledge base articles.

Responsibilities

• Acts as point of contact for customers via phone, electronic, or in-person channels.
• Provides technical support and resolves issues related to Oracle products.
• Documents activities and prepares troubleshooting guides and knowledge base articles.

Skills

Customer support

Technical support

Problem solving

English language

Tools

Oracle products

Job description

Ll Oefentherapie is seeking an experienced technical support professional in the United States (Maine, Augusta) to serve customers, troubleshoot Oracle product issues, and collaborate with internal teams. You will contribute to knowledge base creation and drive process improvements as part of a growing support organization.

The role emphasizes strong English communication, problem solving, and the ability to leverage automation and cross-functional training.