Senior Technical Support Engineer — AI-Driven Problem Solver

Oracle; Nashville (TN); On-site; USD 52,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Job summary

Oracle is seeking a technical support professional in the United States to serve as the primary point of contact for customers, handling inquiries via multiple channels. You will troubleshoot moderately complex issues, document resolutions, and train users on new product releases or features.

You will collaborate with internal teams to report and resolve design, reliability, and maintenance issues, while contributing to improvement initiatives in support processes and workflows.

Qualifications

• Experience in customer support and troubleshooting.
• Ability to document and share knowledge through KB articles and guides.
• Strong collaboration with internal teams to address complex customer issues.

Responsibilities

• Serve as main contact for customers via phone, email, or in-person channels.
• Provide technical support by troubleshooting and resolving moderately complex product issues.
• Prepare and conduct training for new product releases and functionality updates.

Job description

Oracle is seeking a technical support professional in the United States to serve as the primary point of contact for customers, handling inquiries via multiple channels. You will troubleshoot moderately complex issues, document resolutions, and train users on new product releases or features.

You will collaborate with internal teams to report and resolve design, reliability, and maintenance issues, while contributing to improvement initiatives in support processes and workflows.