Junior Technical Support Engineer - AI-Driven Troubleshooting

Oracle; Kansas City (MO); On-site; USD 44,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

11 paid holidays

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Flexible Spending Accounts

Job summary

Oracle US is seeking an entry-level Technical Support Associate to act as the primary contact for customers, answering inquiries and resolving simple product issues. You will document interactions, assist teams, and learn to use AI tooling to uncover root causes and suggest process improvements.

The role includes collaborating with peers, following up on service requests, and contributing to Knowledge Base articles and troubleshooting guides as you grow in the Oracle product ecosystem.

Qualifications

• Provide technical support by troubleshooting simple issues for Oracle products.
• Coordinate with peers to report and resolve routine design, reliability and maintenance issues.
• Document activities and learn to create Knowledge Base articles and troubleshooting guides.

Responsibilities

• Serves as a point of contact for customers and facilitates inquiries via phone, electronic, or in-person means.
• Answers technical questions, troubleshoots and resolves simple issues related to Oracle products.
• Follows up with customers to communicate resolution and escalate complex issues as needed.
• Documents service requests and contributes to troubleshooting guides and knowledge articles.
• Collaborates with internal teams and learns to leverage automation to identify root causes.

Skills

Technical support

Troubleshooting

Customer service

Documentation

Tools

AI tooling

Job description

Oracle US is seeking an entry-level Technical Support Associate to act as the primary contact for customers, answering inquiries and resolving simple product issues. You will document interactions, assist teams, and learn to use AI tooling to uncover root causes and suggest process improvements.

The role includes collaborating with peers, following up on service requests, and contributing to Knowledge Base articles and troubleshooting guides as you grow in the Oracle product ecosystem.