Senior Support Engineer: Advanced Tech Troubleshooter & Trainer

Oracle; United States; On-site; USD 52,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Oracle is hiring for a technical support professional in the United States. You will handle inquiries, troubleshoot moderately complex issues, and train customers on new product releases and features.

You will document issues, create knowledge resources, and collaborate with internal teams to improve processes and customer experience. The role emphasizes automation tools and ongoing improvement initiatives, with opportunities to contribute to product and support workflows within Oracle's product

Qualifications

• Experience providing technical support to customers.
• Ability to troubleshoot moderately complex product issues.
• Experience delivering product training and user guidance.

Responsibilities

• Serve as a point of contact for customers via phone or electronic channels.
• Provide technical support and resolve moderately complex issues.
• Prepare and deliver training for new product releases and updates.

Skills

Customer support

Technical troubleshooting

Training delivery

Tools

AI tooling

Job description

Oracle is hiring for a technical support professional in the United States. You will handle inquiries, troubleshoot moderately complex issues, and train customers on new product releases and features.

You will document issues, create knowledge resources, and collaborate with internal teams to improve processes and customer experience. The role emphasizes automation tools and ongoing improvement initiatives, with opportunities to contribute to product and support workflows within Oracle's product