Technical Support Engineer — Product Troubleshooting & Advocacy

Ll Oefentherapie; United States; On-site; USD 44,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, and vision

Disability benefits

Life insurance

Employee Stock Purchase Plan

Paid time off

Job summary

Oracle is seeking a Customer Support Associate in the United States to serve as a point of contact for customers, handling inquiries via phone or electronic channels, and providing technical support for Oracle products.

You will collaborate with more experienced peers to resolve routine issues, document activities, and learn to create Knowledge Base articles and troubleshooting guides. Opportunities to leverage AI-assisted tooling and contribute to process improvements are included.

Qualifications

• PL/SQL proficiency required.
• Strong problem-solving abilities.

Responsibilities

• Serve as a point of contact for customers and facilitate relationships.
• Provide technical support by troubleshooting and resolving simple issues related to assigned Oracle product(s).
• Document activities and contribute to Knowledge Base articles and troubleshooting guides.
• Collaborate with more experienced peers to escalate and resolve issues as needed.
• Learn to leverage automation/tooling (e.g., AI assistance) to identify root causes and propose process improvements.

Skills

PL/SQL

Problem Solving

Job description

Oracle is seeking a Customer Support Associate in the United States to serve as a point of contact for customers, handling inquiries via phone or electronic channels, and providing technical support for Oracle products.

You will collaborate with more experienced peers to resolve routine issues, document activities, and learn to create Knowledge Base articles and troubleshooting guides. Opportunities to leverage AI-assisted tooling and contribute to process improvements are included.