Tech Support & Device Setup Specialist (Retail)

Best Buy; New Hampshire; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Paid time off

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support at our Portsmouth NH store. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs.

You’ll build knowledge through certified training, set accurate time estimates, help customers decide repair or replacement options and maintain service queues with clear status updates. A retail or customer service background of 3 months is required.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Customer service

Communication

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support at our Portsmouth NH store. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs.

You’ll build knowledge through certified training, set accurate time estimates, help customers decide repair or replacement options and maintain service queues with clear status updates. A retail or customer service background of 3 months is required.