Tech Support & Device Setup Specialist

Best Buy; West Hartford (CT); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Financial savings and retirement resou

Well-being support

Job summary

Best Buy in West Hartford, CT is seeking a part-time Geek Squad Agent to be the first point of contact for technology support and product guidance. You’ll assess customer needs, provide basic services, and work with other agents on complex repairs.

Join a team that values ongoing learning, offers competitive pay, and opportunities for growth. You’ll gain hands-on experience in a dynamic retail tech environment with flexible scheduling and a focus on customer satisfaction.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Flexible schedule

Job description

Best Buy in West Hartford, CT is seeking a part-time Geek Squad Agent to be the first point of contact for technology support and product guidance. You’ll assess customer needs, provide basic services, and work with other agents on complex repairs.

Join a team that values ongoing learning, offers competitive pay, and opportunities for growth. You’ll gain hands-on experience in a dynamic retail tech environment with flexible scheduling and a focus on customer satisfaction.