Tech Support Agent — Device Setup & Solutions

Best Buy; Simsbury (CT); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

LOA options

PTO

Job summary

Best Buy in West Simsbury, CT is hiring a Geek Squad Agent to greet customers, assess tech needs and provide solutions for computers and devices in-store. You’ll receive training and collaborate with other agents on more complex repairs to ensure accurate next steps.

You will help customers decide whether to repair or replace devices while delivering friendly, knowledgeable service and building lasting relationships in our community.

Qualifications

• 3 months of experience in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Flexible schedule

Job description

Best Buy in West Simsbury, CT is hiring a Geek Squad Agent to greet customers, assess tech needs and provide solutions for computers and devices in-store. You’ll receive training and collaborate with other agents on more complex repairs to ensure accurate next steps.

You will help customers decide whether to repair or replace devices while delivering friendly, knowledgeable service and building lasting relationships in our community.