Tech Support & Device Setup Specialist

Talentify; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Orlando is seeking a Geek Squad Agent to be the first point of contact for technology support. You’ll assess customers’ needs, perform basic services and collaborate with other agents on more complex repairs.

If friends and family bring tech questions, this role may be a great fit. You’ll receive training to deliver accurate time estimates, help set up new devices and advise on repair or replacement options.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy in Orlando is seeking a Geek Squad Agent to be the first point of contact for technology support. You’ll assess customers’ needs, perform basic services and collaborate with other agents on more complex repairs.

If friends and family bring tech questions, this role may be a great fit. You’ll receive training to deliver accurate time estimates, help set up new devices and advise on repair or replacement options.