Tech Support & Device Setup Specialist

Best Buy; Lawrence (KS); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

As a Geek Squad Agent at Best Buy in Lawrence, KS, you’ll be the first point of contact for customers seeking technology support, knowledge and solutions for computers and devices. Best Buy provides training and resources to assess needs and perform basic services, while partnering with other agents on more complex repairs.

You’ll work a flexible schedule, including holidays, nights and weekends, with opportunities to stay current through certified training courses and a supportive team

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Passion for technology

Problem solving

Adaptability

Customer service

Job description

As a Geek Squad Agent at Best Buy in Lawrence, KS, you’ll be the first point of contact for customers seeking technology support, knowledge and solutions for computers and devices. Best Buy provides training and resources to assess needs and perform basic services, while partnering with other agents on more complex repairs.

You’ll work a flexible schedule, including holidays, nights and weekends, with opportunities to stay current through certified training courses and a supportive team