Tech Support & Customer Care — Retail Desk

Best Buy; Manhattan (KS); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Geek Squad team in Manhattan, KS, is seeking a help-oriented agent to provide technology support and solutions for customers at our store. You’ll train with us and collaborate with other agents to handle basic repairs and escalations.

You will greet customers, assess needs, and guide them through setup, repair or replacement decisions, with a focus on timely, friendly service and accurate time estimates. A flexible schedule including holidays and weekends is required.

Qualifications

• 3 months of experience in retail or customer service.
• Willing to work flexible schedule including holidays, nights and weekends.
• Interest in technology and solving problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Tech enthusiasm

Job description

Best Buy’s Geek Squad team in Manhattan, KS, is seeking a help-oriented agent to provide technology support and solutions for customers at our store. You’ll train with us and collaborate with other agents to handle basic repairs and escalations.

You will greet customers, assess needs, and guide them through setup, repair or replacement decisions, with a focus on timely, friendly service and accurate time estimates. A flexible schedule including holidays and weekends is required.