In-Store Tech Support Specialist

BrassRing, LLC; Lenexa (KS); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

LOA and PTO information

Job summary

Best Buy Oak Park KS Store is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions. You’ll assist customers with check-in and checkout, assess issues, set up devices, and guide decisions to repair or replace equipment.

Training will keep your tech knowledge current while you collaborate with fellow agents. We value a customer-service mindset, a willingness to work a flexible schedule including holidays, nights and weekends, and a passion for

Qualifications

• Three months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Job description

Best Buy Oak Park KS Store is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions. You’ll assist customers with check-in and checkout, assess issues, set up devices, and guide decisions to repair or replace equipment.

Training will keep your tech knowledge current while you collaborate with fellow agents. We value a customer-service mindset, a willingness to work a flexible schedule including holidays, nights and weekends, and a passion for