Tech Support & Gadget Care Specialist

Best Buy; Eau Claire (WI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑w

Paid time off

Job summary

Best Buy in Eau Claire, WI is seeking a Customer Service Associate to provide positive, timely service during check-in and checkout, while helping customers set up new devices and advising on repair or replacement options.

You will diagnose technology issues by asking questions, taking notes, and providing accurate estimates for next steps. A flexible schedule including holidays, nights, and weekends is required to support store operations and customer needs.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service

Skills

Customer service

Technology passion

Flexible schedule

Job description

Best Buy in Eau Claire, WI is seeking a Customer Service Associate to provide positive, timely service during check-in and checkout, while helping customers set up new devices and advising on repair or replacement options.

You will diagnose technology issues by asking questions, taking notes, and providing accurate estimates for next steps. A flexible schedule including holidays, nights, and weekends is required to support store operations and customer needs.