Tech Concierge: In-Store Support & Troubleshooting

Best Buy; Bethel Park (Allegheny County); On-site; USD 42,981,000 - 53,726,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy, Bethel Park, PA, is seeking a Retail Associate to deliver positive, timely service during check-in and checkout, troubleshoot tech issues through questions and notes, and guide customers on setting up devices or deciding repair or replacement. The role requires at least 3 months in retail or customer service and a willingness to work holidays, nights, and weekends.

Training and certification updates will keep you current on products and services, and you’ll collaborate with fellow

Qualifications

• 3 months of experience in retail or customer service.
• Passion for technology and desire to solve problems?
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.
• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Skills

Customer service

Adaptability

Technology interest

Job description

Best Buy, Bethel Park, PA, is seeking a Retail Associate to deliver positive, timely service during check-in and checkout, troubleshoot tech issues through questions and notes, and guide customers on setting up devices or deciding repair or replacement. The role requires at least 3 months in retail or customer service and a willingness to work holidays, nights, and weekends.

Training and certification updates will keep you current on products and services, and you’ll collaborate with fellow