Tech Support & Device Setup Specialist

Best Buy; Germantown (MD); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Leaves of absence per LOA

Incentive pay plans

Benefits Guide

Job summary

Best Buy in Germantown, MD is seeking a Customer Service Associate to provide positive, timely service during check-in and checkout, and to help customers set up new devices or decide on repair or replacement. You will diagnose technology issues by asking questions, taking notes, and giving accurate next-step estimates while monitoring queues and keeping teammates informed.

A minimum of 3 months in retail or customer service and a flexible schedule are required, including holidays, nights and

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Customer service

Technology troubleshooting

Job description

Best Buy in Germantown, MD is seeking a Customer Service Associate to provide positive, timely service during check-in and checkout, and to help customers set up new devices or decide on repair or replacement. You will diagnose technology issues by asking questions, taking notes, and giving accurate next-step estimates while monitoring queues and keeping teammates informed.

A minimum of 3 months in retail or customer service and a flexible schedule are required, including holidays, nights and