Tech Support & Customer Care: Tier 1 Help Desk

Centurylink; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Outstanding benefits

Job summary

A leading communications service provider in Omaha is seeking Customer Service Technicians to assist customers in resolving internet service issues. This full-time, staff position emphasizes strong interpersonal communication and tech support skills. Ideal candidates have customer service experience, can effectively communicate over the phone, and are proficient in a Microsoft Windows environment. The company offers comprehensive training and a set of competitive benefits.

Qualifications

• Excellent customer service skills with the ability to communicate effectively over the phone.
• Ability to assess and evaluate customer needs efficiently.
• Proven experience working with internal and external customers.

Responsibilities

• Assist customers in resolving issues related to internet service.
• Communicate CenturyLink's products and services to customers.

Skills

Customer Service

Basic Computer Knowledge

Interpersonal Communication

Multi-tasking

Tools

Microsoft Windows

Job description

A leading communications service provider in Omaha is seeking Customer Service Technicians to assist customers in resolving internet service issues. This full-time, staff position emphasizes strong interpersonal communication and tech support skills. Ideal candidates have customer service experience, can effectively communicate over the phone, and are proficient in a Microsoft Windows environment. The company offers comprehensive training and a set of competitive benefits.