Tech Support Specialist – Internet Help Desk

Centurylink; Des Moines (IA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Fantastic Medical, Dental & Vision

Paid vacation

Company Pre-paid Tuition Program

Discounts on CenturyLink Products and Services

Casual-dress work environment

Job summary

A leading communications provider is seeking a Customer Service Technician for their internet help desk in Des Moines, Iowa. This full-time position involves assisting customers with internet service issues, requiring strong communication and technical support skills. The role offers comprehensive benefits, including medical insurance, paid vacation, and tuition reimbursement. Ideal candidates will have solid people skills and basic computer knowledge, with prior customer service experience preferred.

Qualifications

• Ability to communicate effectively over the phone with customers.
• Proven experience working with customers.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer calls and electronic communications.
• Provide technical support for hardware and software issues.
• Coordinate with departments to restore customer service.

Skills

People skills

Basic computer knowledge

Interpersonal communication

Technical support

Multi-tasking in a Windows environment

Verbal communication skills

Written communication skills

Job description

A leading communications provider is seeking a Customer Service Technician for their internet help desk in Des Moines, Iowa. This full-time position involves assisting customers with internet service issues, requiring strong communication and technical support skills. The role offers comprehensive benefits, including medical insurance, paid vacation, and tuition reimbursement. Ideal candidates will have solid people skills and basic computer knowledge, with prior customer service experience preferred.