Customer Service Technical Support Rep

Centurylink; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Outstanding benefits

Job summary

A leading communications service provider in Omaha is seeking Customer Service Technicians to assist customers in resolving internet service issues. This full-time, staff position emphasizes strong interpersonal communication and tech support skills. Ideal candidates have customer service experience, can effectively communicate over the phone, and are proficient in a Microsoft Windows environment. The company offers comprehensive training and a set of competitive benefits.

Qualifications

• Excellent customer service skills with the ability to communicate effectively over the phone.
• Ability to assess and evaluate customer needs efficiently.
• Proven experience working with internal and external customers.

Responsibilities

• Assist customers in resolving issues related to internet service.
• Communicate CenturyLink's products and services to customers.

Skills

Customer Service

Basic Computer Knowledge

Interpersonal Communication

Multi-tasking

Tools

Microsoft Windows

Job description

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.

Job Description

Do you have outstanding Customer Service skills and enjoy helping people?

Then CenturyLink wants to talk to you.

CenturyLink is an industry-leading provider of communications, high speed internet and entertainment services from coast to coast. They have immediate openings for Customer Service Technicians based at their call center office Omaha.

People skills and basic computer knowledge are required. Customer Service, Help Desk, or Tier 1 support experience is a plus.

This position will assist customers on resolving issues regarding their internet service. This is customer service help desk position not a selling position. Combined with your current computer skills, CenturyLink has an extensive training program for you to achieve success. This is a full-time, staff position (not contract) with outstanding benefits. Hours will change depending on the needs of the business.

Basic Qualifications:

• Position requires customer contact and the ability to effectively communicate over the phone with customers to assess and evaluate customer needs in an efficient and successful manner.
• Proven ability to work with internal and external customers.
• Demonstrated interpersonal communication skills for communicating CenturyLinks' products and services to customers.
• Ability to multi-task in a Microsoft Windows environment
• Strong written and verbal communications skills.

Preferred Qualifications:

• Minimum of 6 months experience in tech support and or customer service call center.

Additional Information

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.