Tech Support Analyst: End-User Systems & IT Projects

Carr Allison; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Carr Allison, a leading civil litigation firm in Atlanta, seeks a Technical Support Analyst to bridge IT and end users. You will handle hardware and software issues, provide desktop support, and support IT projects to enhance the firm’s technology backbone.

Face-to-face collaboration with attorneys and staff is essential in a fast-paced environment. This role requires strong customer service, problem-solving, and the ability to work in a hybrid team across the Georgia office network.

Qualifications

• Exceptional customer service in a hybrid, collaborative environment.
• Strong interpersonal skills with focus on rapport-building and listening.
• Ability to interact with staff, attorneys, and clients professionally.

Responsibilities

• Respond to technical support emails, calls, and in person requests with goal of first-contact resolution.
• Document requests, actions, and final resolutions in the ticketing system.
• Escalate issues to IT team when necessary.
• Access knowledge bases and online resources to resolve problems.
• Onsite visits may be required for hardware/software installations and configurations.
• Maintain desktop hardware and assist with upgrades and project work.
• Provide weekend support on a rotation with on-call coverage as needed.

Skills

Customer service

Interpersonal skills

Communication in tech terms

Desk-side support

Tools

Active Directory

Intune

Exchange Online

Print Server administration

Job description

Carr Allison, a leading civil litigation firm in Atlanta, seeks a Technical Support Analyst to bridge IT and end users. You will handle hardware and software issues, provide desktop support, and support IT projects to enhance the firm’s technology backbone.

Face-to-face collaboration with attorneys and staff is essential in a fast-paced environment. This role requires strong customer service, problem-solving, and the ability to work in a hybrid team across the Georgia office network.