IT Support Manager: Lead End-User Tech & IT Services
AAMGA AssuranceAmerica Managing General Agency, LLC
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Job summary
AssuranceAmerica in Atlanta, GA is seeking a dedicated Support Manager to lead the delivery of high‑quality technical support for internal associates. You will coordinate with Infrastructure, Data, Development, and external vendors to resolve hardware, software, network, and cloud service issues and ensure reliable IT services.
The role requires strong leadership, vendor management, and communication skills to mentor the technical support team and improve the associate support experience, with a
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent education and professional experience.
- Minimum 5 years of experience in a Help Desk management role, with experience using Zendesk or ServiceNow.
- Familiar with PC setup/configuration and device management (Intune).
- Experience with Active Directory, Entra ID and Microsoft Azure.
- Strong communication, customer service, and leadership abilities.
Responsibilities
- Provide second-tier support oversight for hardware, software, and network issues, ensuring timely resolution.
- Maintain high associate service standards and document solutions for reference and training.
- Manage access provisioning, audits, and vendor coordination on IT implementations.
- Mentor Technical Support staff and contribute to IT projects with cross‑functional teams.
- Collaborate with external vendors to evaluate, procure, and support technology systems.
Skills
Education
Tools
Job description
AssuranceAmerica in Atlanta, GA is seeking a dedicated Support Manager to lead the delivery of high‑quality technical support for internal associates. You will coordinate with Infrastructure, Data, Development, and external vendors to resolve hardware, software, network, and cloud service issues and ensure reliable IT services.
The role requires strong leadership, vendor management, and communication skills to mentor the technical support team and improve the associate support experience, with a
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