IT Support Analyst — Production & AV Tech

Elevated Search Partners; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A growing company in the entertainment industry is seeking an IT Support Analyst based in Atlanta, Georgia. The ideal candidate will have 4-7 years of experience in IT support and possess strong troubleshooting skills in Windows and Microsoft 365 environments. Responsibilities include providing end-user support, setting up laptops and desktops, and troubleshooting connectivity issues. This role offers a dynamic environment and the chance to work with diverse technologies.

Qualifications

• 4–7 years in IT support, helpdesk, or desktop support roles.
• Experience working with laptops, desktops, and standard office hardware.
• Comfort with light physical tasks like moving or setting up equipment.

Responsibilities

• Provide end-user support across Windows laptops and Microsoft 365.
• Set up and deploy laptops and desktops for employees.
• Troubleshoot basic connectivity issues and escalate when needed.

Skills

Troubleshooting skills in Windows environments

Customer-first mindset

Clear communication style

Ability to manage multiple requests

Tools

Microsoft 365

Printers and common peripherals

Device management tools (e.g., Intune)

Job description

A growing company in the entertainment industry is seeking an IT Support Analyst based in Atlanta, Georgia. The ideal candidate will have 4-7 years of experience in IT support and possess strong troubleshooting skills in Windows and Microsoft 365 environments. Responsibilities include providing end-user support, setting up laptops and desktops, and troubleshooting connectivity issues. This role offers a dynamic environment and the chance to work with diverse technologies.