Legal IT Support Specialist - On-Site & Travel

Ogletree Deakins; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching program

Profit Sharing

Paid Holidays

Affordable Health Insurance

Job summary

A major legal firm in Atlanta is seeking an experienced Site Support Specialist to provide 1st and 2nd level technology support for attorneys and staff. Responsibilities include troubleshooting hardware and software issues, supporting various devices, and ensuring excellent customer service. Candidates should have a technical degree and a minimum of four years' experience in technical support, preferably in a law firm. The role offers a robust benefits package including Paid Time Off, 401(k) matching, and health insurance.

Qualifications

• Minimum four years of experience in a technical support position.
• Independent analysis and strong problem-solving skills.
• Law firm experience is a plus.

Responsibilities

• Provide 1st and 2nd level technology support for attorneys and staff.
• Work with other technology department teams.
• Keep current with the firm's technology needs.

Skills

Customer service

Problem solving

Technical support

Communication

Windows OS

Network troubleshooting

Education

Four-year technical degree or equivalent work experience

Tools

Microsoft Office Suite

Dell laptops

Lenovo laptops

Document Management Systems

Job description

A major legal firm in Atlanta is seeking an experienced Site Support Specialist to provide 1st and 2nd level technology support for attorneys and staff. Responsibilities include troubleshooting hardware and software issues, supporting various devices, and ensuring excellent customer service. Candidates should have a technical degree and a minimum of four years' experience in technical support, preferably in a law firm. The role offers a robust benefits package including Paid Time Off, 401(k) matching, and health insurance.