Onsite IT Helpdesk Analyst – End-User Support

Bennett Thrasher; Atlanta, Northern (GA, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Bennett Thrasher is seeking a Helpdesk Support Analyst to assist end users across the firm. The role involves receiving, prioritizing, documenting, and resolving help requests, using diagnostic tools and providing hands-on desktop support from interns to partners.

The position requires 1+ years of relevant experience, strong AD and M365 skills, and excellent communication. The role is onsite in Atlanta, GA, with opportunities to work closely with IT and business teams to enhance support

Qualifications

• 1+ years of relevant experience.
• Strong knowledge of Active Directory and M365.
• Professional-level knowledge of Windows 10/11 Enterprise.
• Experience with ticket applications.
• Excellent problem-solving and attention to detail.
• Strong written and verbal communication.
• Ability to work independently and as part of a team.

Responsibilities

• Receive, prioritize, document and resolve end user help requests.
• Help resolve issues via diagnostic tools and provide hands-on desktop support.
• Document end user information and issue details through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access updates, drivers, knowledge bases and FAQs to aid resolution.
• Identify and learn organization-supported software/hardware.
• Perform hands-on fixes at the desktop level and configure systems.
• Conduct preventative maintenance and test fixes for adequacy.
• Follow up on resolved requests and develop helpful FAQs.

Skills

Active Directory

M365 administration

Windows 10/11

Communication

Troubleshooting

Teamwork

Tools

Ticketing software

Diagnostic tools

Job description

Bennett Thrasher is seeking a Helpdesk Support Analyst to assist end users across the firm. The role involves receiving, prioritizing, documenting, and resolving help requests, using diagnostic tools and providing hands-on desktop support from interns to partners.

The position requires 1+ years of relevant experience, strong AD and M365 skills, and excellent communication. The role is onsite in Atlanta, GA, with opportunities to work closely with IT and business teams to enhance support