End-User IT Support Analyst

Construction Partners, Inc.; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Construction Partners Inc. in Austin, TX seeks an IT Support Analyst to join the IT team. The role provides technical support, assistance, and basic IT training for all end users, resolving issues promptly and keeping users informed on case status.

End-user support is delivered via PC remote control, telephone, video conferencing, email, and other channels. The analyst collaborates with other IT departments to resolve issues and maintains accurate records in the ticketing system, hardware

Qualifications

• End-user IT support experience preferred
• Strong documentation and ticketing skills
• Ability to communicate technical information to non-technical users

Responsibilities

• Serve as the primary point of contact for end-user IT support and troubleshooting.
• Accurately document reported issues, troubleshooting steps, and resolutions within the ticketing system.
• Monitor and respond to support requests submitted through the ticketing system and email.
• Maintain accurate records of computer and hardware inventory.
• Configure, deploy, and support desktop and laptop systems for new and existing employees.
• Configure, deploy, and provide ongoing support for mobile devices.

Job description

Construction Partners Inc. in Austin, TX seeks an IT Support Analyst to join the IT team. The role provides technical support, assistance, and basic IT training for all end users, resolving issues promptly and keeping users informed on case status.

End-user support is delivered via PC remote control, telephone, video conferencing, email, and other channels. The analyst collaborates with other IT departments to resolve issues and maintains accurate records in the ticketing system, hardware