In-Store Tech Support & Setup Specialist

Best Buy; Frederick (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Financial savings and retirement

Well-being support

Paid time off (vacation or PTO)

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support in-store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

If family and friends come with tech questions, this role could be a great fit. You will provide friendly, timely service during check-in and checkout, ask questions to understand issues, and offer accurate next steps.

Qualifications

• 3 months of experience in retail or customer service
• Ability to work a flexible schedule including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during check-in and checkout
• Understand technology issues by asking questions, listening, and providing accurate time estimates
• Help customers set up new devices and advise on repair vs replacement
• Monitor service queues and provide status updates
• Maintain knowledge through certified training courses
• Communicate clearly and partner with fellow agents

Skills

Customer service orientation

Technology enthusiasm

Adaptability

Communication

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support in-store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

If family and friends come with tech questions, this role could be a great fit. You will provide friendly, timely service during check-in and checkout, ask questions to understand issues, and offer accurate next steps.