Tech Support Agent - Flexible Retail Tech Help

Best Buy Co.; Brick Township (NJ); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for well-being

Job summary

Best Buy Brick Township is hiring a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and other devices. You'll receive training and resources to assess customer needs, perform basic services and collaborate with other agents on more complex repairs, helping friends and family with tech questions.

Key responsibilities include greeting customers during check-in and checkout, diagnosing issues through questions and notes, advising on repair or

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy Brick Township is hiring a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and other devices. You'll receive training and resources to assess customer needs, perform basic services and collaborate with other agents on more complex repairs, helping friends and family with tech questions.

Key responsibilities include greeting customers during check-in and checkout, diagnosing issues through questions and notes, advising on repair or