Tech Support Advisor (Level 1) – Fast-Paced Customer Help

Wexel Gaming; Tohatchi (NM); On-site; USD 27,000 - 38,000; Full time

Job summary

Leisure Electronics is recruiting an Experienced Level 1 Technical Support Advisor to join our support team in Hull. Shifts are 8am–4:30pm Monday to Friday with one weekend in seven.

You will manage calls, input customer details into our software, and complete full technical product training to resolve issues quickly using remote support tools. The role requires strong technical experience, excellent communication, attention to detail, and the ability to work under pressure while delivering

Qualifications

• Technical experience in a support environment.
• Experience using computer-based systems.
• Accurate data entry with attention to detail.
• Clear communication with customers and colleagues.
• Numerate and literate with good time management.
• Ability to work on own initiative and under pressure.
• Strong product and process knowledge to troubleshoot.

Responsibilities

• Handle inbound and outbound calls within a team.
• Capture accurate information and input into company software.
• Undertake full technical product training.
• Demonstrate working knowledge of products to resolve issues using remote support tools.
• Own calls and complete tasks to meet customer requirements.
• Follow escalation procedures to ensure high service levels.
• Work to service level agreement targets.

Skills

Technical experience

Computer-based systems

Data entry

Attention to detail

Communication skills

Numerate

Time management

Initiative

Working under pressure

Product and process knowledge

Delivering technical advice

Job description

Leisure Electronics is recruiting an Experienced Level 1 Technical Support Advisor to join our support team in Hull. Shifts are 8am–4:30pm Monday to Friday with one weekend in seven.

You will manage calls, input customer details into our software, and complete full technical product training to resolve issues quickly using remote support tools. The role requires strong technical experience, excellent communication, attention to detail, and the ability to work under pressure while delivering