Tech-Savvy Support Specialist — Weekend Shifts

Guardian Protection; Warrendale (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage with discounts

Day one benefits: Medical, dental, 401

Generous paid time-off and holidays

On-site gym membership

Continuous training and advancement

Culture valuing growth and teamwork

Job summary

Armstrong Group is seeking a Customer Service Representative to be the first line of support for customers using our smart home security products and services. You’ll handle inbound calls, diagnose and resolve technical issues across software, hardware, and connectivity, and walk customers through step-by-step solutions in real time.

This role operates on a 2:45p - 11:15p schedule with weekend work. We offer day-one benefits, competitive hourly wages with discounted services, plus training and

Qualifications

• Strong communication skills with a calm, clear phone presence.
• Proven ability to troubleshoot technical issues (software, hardware, connectivity).
• A passion for technology and a desire to learn.
• Ability to multitask and stay organized in a fast-paced setting.
• A genuine desire to help people and solve problems.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Diagnose and resolve technical issues across a range of devices and platforms.
• Walk customers through step-by-step solutions in real time.
• Promote safety by educating customers and recommending tailored product solutions to drive sales.
• Support an ever-changing industry that is fueled by technology.

Skills

Strong communication skills

Troubleshoot technical issues

Technology passion

Multitasking

Helpful problem solving

Job description

Armstrong Group is seeking a Customer Service Representative to be the first line of support for customers using our smart home security products and services. You’ll handle inbound calls, diagnose and resolve technical issues across software, hardware, and connectivity, and walk customers through step-by-step solutions in real time.

This role operates on a 2:45p - 11:15p schedule with weekend work. We offer day-one benefits, competitive hourly wages with discounted services, plus training and