EXPERIENCED LEVEL 1 TECHNICAL SUPPORT ADVISOR

Wexel Gaming; Tohatchi (NM); On-site; USD 27,000 - 38,000; Full time

Job summary

Leisure Electronics is recruiting an Experienced Level 1 Technical Support Advisor to join our support team in Hull. Shifts are 8am–4:30pm Monday to Friday with one weekend in seven.

You will manage calls, input customer details into our software, and complete full technical product training to resolve issues quickly using remote support tools. The role requires strong technical experience, excellent communication, attention to detail, and the ability to work under pressure while delivering

Qualifications

• Technical experience in a support environment.
• Experience using computer-based systems.
• Accurate data entry with attention to detail.
• Clear communication with customers and colleagues.
• Numerate and literate with good time management.
• Ability to work on own initiative and under pressure.
• Strong product and process knowledge to troubleshoot.

Responsibilities

• Handle inbound and outbound calls within a team.
• Capture accurate information and input into company software.
• Undertake full technical product training.
• Demonstrate working knowledge of products to resolve issues using remote support tools.
• Own calls and complete tasks to meet customer requirements.
• Follow escalation procedures to ensure high service levels.
• Work to service level agreement targets.

Skills

Technical experience

Computer-based systems

Data entry

Attention to detail

Communication skills

Numerate

Time management

Initiative

Working under pressure

Product and process knowledge

Delivering technical advice

Job description

Experienced Level 1 Technical Support Advisor

Hours: 8am – 4.30pm Mon-Fri (Plus 1 weekend in 7)

Leisure Electronics are a rapidly expanding company in the leisure and entertainment industry based in Hull. We manufacture and provide support for all of our bespoke equipment and are expanding into new sectors. We are looking for an individual with technical support experience to join our team to continue providing excellent customer support but also add their own skills and perspective to the team.

The Role

• Working within a team to manage inbound and outbound call activity.
• Capturing correct and accurate information and inputting onto the company software.
• Undertake full technical product training.
• To confidently demonstrate a working knowledge of company products to enable resolution to applicable situations, using remote support software with the view to minimize engineer call outs.
• Take full ownership of the call and undertake relevant tasks to complete the customer’s requirements fully.
• Adhere to the call escalation procedure to ensure that an excellent level of service is offered to customers
• Work to service level agreement targets.

Skills And Qualifications

• Technical experience
• Experience of using computer-based systems
• Able to enter Data correctly and accurately
• Excellent Attention to detail.
• Good communication skills
• Numerate and literate.
• Excellent Time Management
• Able to work to own initiative
• Able to work well under pressure
• The ability to demonstrate Excellent Product and process Knowledge
• Delivering technical advice/instruction to internal and external customers