Technical Support Engineer (Shifts)

Leaseweb; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Annual company bonus scheme

Internet allowance

Working from home policy

25 days of paid time off

Access to the Leaseweb Academy

Job summary

A leading technology company is searching for a passionate Technical Support Engineer to join their customer care team. In this role, you will manage incoming service requests, resolve technical issues, and collaborate with different operational teams. Candidates should have at least 1 year of technical support experience and be fluent in English. This position offers benefits like a company bonus scheme, internet allowance, and 25 days of paid time off.

Qualifications

• At least 1 year of experience in a technical support role.
• Availability to work in rotating shifts.
• Eligibility to work in the Netherlands.

Responsibilities

• Handle incoming service requests via phone, chat, and ticketing system.
• Resolve 2nd level technical issues, escalating when necessary.
• Collaborate with teams to implement effective solutions.

Skills

Fluent English communication skills

Technical support experience

Linux knowledge

Job description

Technical Support IT Support Linux Customer Service Hardware

We are seeking passionate and skilled Technical Support Engineers to join our dynamic team in Haarlem. As a Technical Support Engineer (TSE), you will be a crucial link between our 1st and 3rd level operation teams within the Customer Care organization.

Responsibilities

• Handle incoming service requests via phone, chat, and our ticketing system.
• Manage incidents, changes, and problems for our customers with a focus on efficient resolution.
• Resolve 2nd level technical issues, escalating to 3rd level teams when necessary.
• Collaborate with 1st and 3rd level teams to identify and implement effective solutions.

Requirements

• At least 1 year of experience in a technical support role.
• Fluent English communication skills.
• Availability to work in rotating shifts.
• Eligibility to work in the Netherlands.

Nice to Have

• Linux knowledge.
• Knowledge of Hardware (Servers, RAM, HDD).
• Windows knowledge.
• ITIL knowledge.

Benefits

• Participation in annual company bonus scheme and company pension.
• Internet allowance and travel allowance.
• Working from home policy.
• Lease bike plan.
• 25 days of paid time off (with the option to buy or sell up to 5 more days).
• Free lunch, parking, and fresh fruit provided when in the office.
• Attractive relocation packages and visa support.
• Access to the Leaseweb Academy for personalized learning and training.
• Fun company events year-round.
• Monthly after-work drinks.
• A multicultural work environment.

How to Apply

Interested in this position? Please submit your resume and cover letter through the application portal.