Technical Support

Indotronix Avani Group; United States; Remote; Full time

Job summary

A leading company in the Computers and Electronics Manufacturing industry is seeking a Technical Support professional for a remote, entry-level contract position. The role involves assisting users with hardware and software issues, ensuring data integrity, and supporting onboarding of new associates. Ideal candidates will have a High School Diploma or GED, with technical certifications preferred, and 1-2 years of relevant experience.

Benefits

401(k)

Disability insurance

Qualifications

• 1-2 years of experience in technical support.
• Ability to resolve hardware and software issues.
• Experience with user administration and support.

Responsibilities

• Advise and assist users via telephone, email, or chat.
• Support hardware, software, and network issues.
• Document service requests and ensure maximum uptime.

Skills

Problem-solving

Technical support

User administration

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Job Title: Technical Support

Location: (Remote)

Duration: Temp Contract

Pay rate: $15.54/hr on W2

Schedule: M-F 8am to 4:30pm EST (4 Shifts), M-F 1:30pm to 10pm EST (2 Shifts), M, T, W, F, Sat 8am to 4:30pm EST (2 Shifts), M, T, W, F, Sat 1:30pm to 10pm EST (2 Shifts)

Job Profile Summary:

Advises and assists users via telephone, email, or chat to resolve incidents related to hardware, software, network connectivity, and peripherals. Screens, diagnoses, researches, and resolves user issues. Maintains passwords, data integrity, and file system security. Supports onboarding of new associates, including laptop/desktop configuration, system access, and security clearances. Documents service requests and dispatches to support groups. Ensures maximum uptime and meets SLAs.

Key Responsibilities:

1. Answer moderately complex questions, following guidelines and applying judgment based on experience.
2. Support hardware, software, client and COTS applications, network, and user administration.
3. Escalate complex problems to resolver teams or vendors.
4. Use problem-solving skills to resolve incidents effectively.
5. Support L1 agents with daily queries related to incidents and requests.

Key Qualifications:

• High School Diploma or GED required.
• Technical certification or Associate Degree may be required.
• 1-2 years of experience in the area of responsibility.

Additional Details:

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industry: Computers and Electronics Manufacturing

Benefits inferred include 401(k) and disability insurance.