Technical Customer Service Representative

Paxton Access Ltd; Greenville (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Healthcare plans

Employee assistance scheme

401(k) with employer matching

144 hours PTO annually

Social events throughout the year

Onsite mini-gym

Job summary

A leading technology firm in Greenville is seeking a Technical Customer Service Representative to provide expert product support to customers. In this role, you'll troubleshoot installation issues and assist with sales or returns. The ideal candidate is enthusiastic about technology and has some experience in customer service. This role offers health benefits, a 401(k), and a supportive work environment with a variety of social events throughout the year.

Qualifications

• Experience in a phone‑based or customer service role preferred.
• Natural flair for technical systems and tools is an advantage.

Responsibilities

• Provide accurate technical support to customers via phone, email, or webchat.
• Handle sales or returns process requests.
• Troubleshoot and resolve installation issues efficiently.
• Collaborate with teams to trial new products or features.

Skills

Technical systems understanding

Customer service experience

Enthusiasm for new technologies

Job description

Technical Customer Service Representative

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About the role

Join our customer support team in Greenville, where you will be the first point of contact providing advice and technical support to our customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.

• Delivering accurate technical product support to installers or customers via phone, email, or webchat.
• Handling any sales or returns process requests.
• Troubleshooting, diagnosing, and resolving installation issues in a timely manner.
• Working closely with other teams within Paxton to trial and test new products or features.

Working hours for this role are 9am - 6pm, Monday - Friday.

What are we looking for?

• Experience in a phone‑based or customer service based role is preferred but not essential.
• Enthusiastic about exploring new technologies, with a natural flair for understanding technical systems and tools.

The right attitude is more important to us than your skills or experience. If you're excited about a role but your existing experience doesn't match up with every element of the job description, we encourage you to apply anyway.

Benefits

• Healthcare plans, tailored by you, and a supportive employee assistance scheme.
• Discounts and savings on everything – pizza, movie tickets, hotels, car rentals, and more.
• Quick, easy access to all your information via the TriNet Mobile App – healthcare, perks, earnings, PTO and more.
• 401(k) with options for employer matching and profit share.
• Accrue 144 hours PTO annually.
• Variety of social events across the year, from summer and winter parties to EDI events and charity days.
• Modern open‑plan offices, collaboration spaces, training rooms and an onsite mini‑gym.
• Recognised as one of the best companies to work for in the UK, by Best Companies™.