TEC Remote Care Support Advisor

Livity Life Ltd; Worcester (MA); On-site; USD 24,226 - 30,955; Full time

Job summary

Livity Life Ltd is seeking a dedicated entry level TEC support role to assist individuals using TEC devices. You will handle first-line contacts, coordinate remote care, and ensure documentation is accurate and timely to support person-centered plans.

The role requires strong communication, teamwork, and reliability, with training provided. You may be eligible for a rotating shift pattern to cover 24/7 service.

Qualifications

• Minimum 4 GCSEs including English or equivalent.
• Experience in TEC services or public sector would be beneficial.
• Excellent communication and organizational skills.

Responsibilities

• Answer calls within SLA times and update care records after each interaction.
• Carry out wellbeing checks and scheduled service user calls.
• Provide care and support aligned with each person’s needs and plans.

Skills

TEC knowledge

Communication skills

Computer literacy

Relationship building

Attention to detail

Teamwork

Initiative

Flexibility

MS Office

Education

GCSEs including English

Tools

None

Job description

Livity Life Ltd is seeking a dedicated entry level TEC support role to assist individuals using TEC devices. You will handle first-line contacts, coordinate remote care, and ensure documentation is accurate and timely to support person-centered plans.

The role requires strong communication, teamwork, and reliability, with training provided. You may be eligible for a rotating shift pattern to cover 24/7 service.