CUSTOMER SERVICE TECHNICIAN - 2nd Shift

Sales Data; Hutchinson (KS); On-site; USD 25,000 - 28,000; Full time

Job summary

MAPS in Hutchinson, KS is seeking a Customer Service Technician to be the first contact for customers, technicians, and internal teams. This full-time role offers problem-solving opportunities, exposure to new technology, and a chance to make a tangible difference daily in a fast-paced, supportive environment.

Responsibilities include diagnosing technical issues via calls, documenting installations and support interactions, managing loaner equipment, and processing customer requests.

Qualifications

• High School Diploma or GED Equivalent.
• QSR and/or technical computer training is a plus, but not necessary.
• No felony convictions for 5 years prior to application.

Responsibilities

• Handle inbound and outbound calls with customers and field technicians to diagnose technical issues and deliver timely support solutions.
• Record and maintain detailed documentation for point‑of‑sale system installations, customer troubleshooting interactions, and incoming purchase requests.
• Coordinate the return and tracking of loaner equipment.
• Create and manage customer supply order tickets.
• Maintain up–to–date customer and store records.
• Support additional tasks and projects as assigned by management.

Skills

Attention to detail

Data entry

Verbal communication

Written communication

Interpersonal skills

Teamwork

Education

High School Diploma or GED

Tools

Windows

Microsoft Office

Job description

Job Details: Location: HUTCHINSON, KS 67501 | Position Type: Full Time | Education Level: High School or GED | Salary Range: $18.00–$20.00 hourly | Travel Percentage: None | Shift: Second Shift (4p – Midnight) | Category: Customer Service.

Customer Service Technician

At MAPS, our Customer Service Technicians are the first point of contact and a critical connection between our customers, field technicians, and internal teams. If you enjoy solving problems, learning new technology, and making a real difference for customers every day, this role offers a rewarding opportunity to grow your skills in a fast‑paced, supportive environment.

What You’ll Do

• Handle inbound and outbound calls with customers and field technicians to diagnose technical issues and deliver timely support solutions.
• Record and maintain detailed documentation for point‑of‑sale system installations, customer troubleshooting interactions, and incoming purchase requests.
• Coordinate the return and tracking of loaner equipment.
• Create and manage customer supply order tickets.
• Maintain up–to–date customer and store records.
• Support additional tasks and projects as assigned by management.

Work Environment

• Fast‑paced office setting with frequent interaction via phone, email, and chat.
• Primarily sedentary role; approximately 80–90% of work performed at a desk or computer workstation.
• Extended periods of screen time and computer use required.
• Occasional lifting or moving of equipment (up to 25 lbs).
• Multitasking and prioritizing in time‑sensitive situations is common.
• Collaboration with internal departments and team members.

Note: The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Qualifications

What We’re Looking For

• High School Diploma or GED Equivalent.
• QSR and/or technical computer training is a plus, but not necessary.
• No felony convictions for 5 years prior to application.

Required Skills & Abilities

• Strong attention to detail and organizational skills, ensuring accuracy and efficiency.
• Strong data entry skills using the company’s proprietary software.
• Working knowledge of Windows and Microsoft Office software products.
• Basic knowledge and understanding of computers, hardware/software terms.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Strong troubleshooting and problem‑solving skills.
• Ability to work well in a team environment and independently.
• Ability to be sedentary for up to 8 hours per day.
• Regular in‑person attendance is required.
• Ability to work occasional weekends and holidays.

Preferred Experience and Skills

• Previous Help Desk or Technical Support Experience preferred, but not required.
• Experience working in a fast‑paced customer service environment, such as fast food (QSR) or retail.
• Computer Assembly/Disassembly knowledge.
• Bilingual.