Technical Customer Support Advisor (IT Helpdesk)

TURNERFOX RECRUITMENT LTD; Town of Mansfield (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Ongoing training

Supportive team environment

Opportunity for career growth

Job summary

TURNERFOX RECRUITMENT LTD is seeking a Customer Support Advisor in Mansfield. This role involves delivering excellent customer service, diagnosing technical issues, and ensuring timely support. The position offers the opportunity to develop a career in IT within a supportive team environment.

Ideal candidates will have proven customer service experience, strong communication skills, and an interest in technical support. Competitive salary is based on experience with rotating shifts and weekend cover.

Qualifications

• Proven customer service experience in office, call centre, or retail.
• Strong written and verbal communication skills.
• Good problem-solving ability with attention to detail.
• Ability to prioritize workload and manage time effectively.
• Comfortable working independently and as part of a team.
• Proactive attitude and willingness to learn.
• Interest in IT or technical support is beneficial.

Responsibilities

• Act as the first point of contact for customers via phone and email.
• Log and manage support requests using a ticketing system.
• Diagnose and troubleshoot basic technical issues.
• Take full ownership of tickets, ensuring timely updates.
• Escalate complex issues to internal teams when necessary.
• Liaise with third-party providers for engineer visits.
• Prepare quotes for replacement hardware as needed.
• Create and update knowledge base articles.
• Contribute ideas to improve processes and customer experience.

Skills

Customer service experience

Strong communication skills

Problem-solving ability

Attention to detail

Time management

Teamwork

Proactive attitude

Interest in IT

Job description

TURNERFOX RECRUITMENT LTD is seeking a Customer Support Advisor in Mansfield. This role involves delivering excellent customer service, diagnosing technical issues, and ensuring timely support. The position offers the opportunity to develop a career in IT within a supportive team environment.

Ideal candidates will have proven customer service experience, strong communication skills, and an interest in technical support. Competitive salary is based on experience with rotating shifts and weekend cover.